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Returns & Refund Policy

Returns

We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item. You can cancel your order and return it to us within 30 days of the purchase date if it is in its original condition, completely unused, and suitable for resale. You will be responsible for the item or items until they reach us, and we suggest that you use a secure delivery method (which requires a signature upon delivery).
Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt.
In the case of a refund 100% will be refunded for orders made by EFT and but it may be the case that only 95% will be refunded for orders paid by credit card (due to the banks 5% merchant fee).
As for normal returns, you must contact us by email or phone before returning any goods, so we can give you a specific returns number.
Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. In any event, the item(s) must be returned within 30 days of purchase.

How do I return an item?

Simply contact us at sales@hbd.store will issue you with a Returns Authorisation Code (RMA) that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return.

Items lost in transit

We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

Refunds, replacement and exchanges:

Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by HBD. Any refund will be made in the same form of payment that was used to make the initial purchase. Please note, in all instances HBD shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Returns/Guarantee Policy

No Quibbles Guarantee - Our returns policy is simple! Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase or have change of heart (which is fair enough) you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund. We reserve the right to refuse a refund on any item, which has been opened, damaged, dirtied, in un-saleable condition or which have not been returned to us in line with the specified return procedure.

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